Guarantee & IAmShaman Complaints
Not only do we ship all packages received before 3:00PM CST the SAME
DAY, we guarantee you will receive your order. If for any reason, you do not
receive your order, we will send it again. Whether it is lost in the mail, held
up at customs, or delivered to the wrong house, we will send again if you do not
receive your package. We also ship from within the United States, so you
can have your package next day if you wish, without delays and extra shipping
charges. All United States packages are sent with Delivery confirmation to
prove successful Delivery.
- All of our packages are sent in USPS Priority Mail boxes, by either USPS
or FedEx Ground.
- We send as "SpiritualScents" which is our parent company.
- Delivery takes between 1-3 business days within North America and 7-14
- All International orders subject to approval
- The guarantee only applies to International Orders if you choose
- The guarantee does not apply to Money Order orders not getting to us on
We do not ship anything to AUSTRALIA, NIGERIA, or ESTONIA.
If we ship to
BRAZIL or MEXICO, it's at your own risk!
Offer is only valid if sending to the billing address of the
cardholder purchasing the product.
We cannot re-send your package until 14 days have passed
for USA orders.
We cannot re-send your package until 30 days have passed
for International Orders.
100% Money Back Guarantee
If you are not 100% percent satisfied with your purchase, you may return you order for 100% refund. Refund will be offered for all
reasons including defective products, wrong quantity, wrong item shipped and/or
freight damage, but NOT for failing to read our Terms
- All refunds will only be issued to the card used to purchase or to the
address and name from which a money order was sent.
- Amount returned is minus original shipping charges.
- At least 95% of order must be returned to us within 7 days of receipt of
- Call us for credit card disputes; NOT your Credit Card company; we can
resolve any issue.
We do not ship anything to AUSTRALIA, and if we ship to
BRAZIL, it's at your own risk!
When your order is shipped you will receive an automated email listing your
USPS or FedEx tracking number. You may use this tracking number to check your
orders location and status. If you do not receive this information, don't
be afraid to call us; we want you to get your order ASAP! Also, remember
that PRIORITY MAIL DELIVERY CONFIRMATION is NOT a Tracking Number; it will show
that we sent the package, but it often does not show the status of Delivery
until it's actually delivered.
Complaints - Order Problems
We rarely get any complaints from customers, but on the rare occasions when
we do, rest assured that we will do everything we can to fix the problem in as
timely and fair a manner as possible. We feel that your loyalty to our
shop is far more important than a single botched order. So, don't hesitate
to call us to discuss any problem you might have with IAmShaman or your order
Toll Free at: 773-236-8155. Mistakes can happen, but if you are simply unhappy or dissatisfied
with a product from us; because we so firmly believe in every product we carry,
we will accept returns of unused product without complaint.
Our 120,000 customers and counting means everything to us; because of you, we are
here, and because of you, we have been able to share some beautiful plants with
so many, so we do everything we can to keep our customers as happy as we are
able to, never forgetting that it is our customers who allow us to continue to
expand our offerings here at the shop. Please call us BEFORE you call your
credit card company if you have any dispute with your credit card charges whatsoever as
Repeating the Fine
Print for Clarity:
Even though we are
swamped with orders, we process orders within 1-24 hours.
USPS Express/FedEx will get your package to you next day if
your order is placed before 3:00PM CST via credit card, and within 2
business days if it's placed after 3:00PM CST or placed on a
Friday or Saturday. (Money Order
orders are excluded because we have no control over the payment
getting TO us on time.) On rare
occasions, depending on your town, Express is
sometimes a 2-Day Delivery. **If we ship on the day we
state we will ship, you are not entitled to a refund if your
town was included in one of these 2-Day shipping exceptions.** Priority Mail
gets you your order 1-4 days after you place your order, depending on
International Air is less exact, but typically gets to you within 7-10
days, though it has taken as long as 30 days to some places when the
package is uninsured or unregistered.
We also can't guarantee unregistered international packages.
PLEASE NOTE that, due to the amount of attempted fraud, and as
an additional protection to our valued customers, we must verify
all orders that are not shipping to the cardholder's billing
address. ALSO, please be aware that ALL Express Orders
MUST ship to the cardholder's address, no exceptions.
We regularly ship
worldwide, but cannot be responsible for packages that are shipped
Internationally WITHOUT Insurance, Registered Mail, or via Global Express.
(Customs has sometimes has a way of making packages disappear.) Choosing
Registered Mail has a 100% delivery rate for our packages so far, and we
also offer 100% guarantee for the safe arrival of your package with
Registered/Insured Mail and we will replace it.
PLEASE NOTE THAT
INTERNATIONAL ORDERS MAY INCUR ADDITIONAL SHIPPING CHARGES, AND
BY PLACING YOUR
INTERNATIONAL ORDER YOU ARE AGREEING TO ANY EXTRA SHIPPING CHARGES AS STATED
IN THE TERMS AND CONDITIONS. KNOW THAT WE NEVER CHARGE MORE THAN ACTUAL
SHIPPING COSTS, BUT SOME COUNTRIES CAN COST A GREAT DEAL TO SHIP TO.
IF IT'S OVER $10.00 EXTRA WHAT YOU PAID, WE WILL NOTIFY YOU FIRST.
ORDERS OVER $100.00 MUST GO INSURED!
"I am wary of purchasing from online shops because I have been ripped off
too many times. Even though IAmShaman seemed to have a great reputation, I
decided to search the web for complaints or problems that customers have had
with IAmShaman, before i decided to spend my hard earned money with them.
To my surprise, not only did I find an overwhelming number of positive
experiences, the one complaint I found about IAmShaman was overshadowed by a
large number of responses from happy customers defending them! Not only do
customers seem to have an affinity for IAmShaman, they seem to have a deep
respect for them as well, and jump to their defense if anyone has something bad
to say about them! You have won a new customer, and if your service and
products are as good as everyone says they are; you will have another customer
for life!" - Stephen